Legal

Privacy Policy

Last updated: 1 January 2026

1. Introduction

This Privacy Policy explains how virtquest.com ("we", "us", "our") collects, uses, stores, and protects your personal information. We are committed to protecting your privacy and handling your data with care.

By using our website at virtquest.com, you agree to the practices described in this policy. If you do not agree, please do not use our website.

2. Data Controller

The data controller for personal data collected through this website is:

  • Company: virtquest.com
  • Address: 109 Thistleton Drive, Roseville NSW 2069, Australia
  • Email: support@virtquest.com

3. Information We Collect

We collect the following types of personal information:

3.1 Information You Provide

  • Name: When you fill in our sign-up form.
  • Email Address: When you sign up for early access updates.
  • Phone Number: When you provide it in our contact form.

We only collect this information when you choose to provide it. We do not collect personal information from children under 18 without parental consent.

3.2 Information Collected Automatically

  • Cookies: We use essential cookies for site function and optional cookies for analytics. See Section 7 for details.
  • Log Data: Our servers may record your IP address, browser type, pages visited, and time of visit. This data is used for security and site performance.
  • Device Information: We may collect basic device info like screen size and operating system for site optimisation.

4. How We Use Your Information

We use your personal data for these purposes:

  • To send you early access updates about Toca Boca Hair Salon 4 NETFLIX.
  • To respond to your questions or support requests.
  • To improve our website and user experience.
  • To comply with legal obligations.
  • To protect against fraud and abuse.

We do not use your data for targeted advertising. We do not sell your data to third parties.

5. Legal Basis for Processing (GDPR)

We process your data based on:

  • Consent: You give us clear consent when you fill in our sign-up form and tick the consent checkbox.
  • Legitimate Interest: We have a legitimate interest in improving our website and keeping it secure.
  • Legal Obligation: We may need to process data to comply with Australian law.

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

  • Service Providers: Trusted third parties that help us run our website (e.g., hosting providers). They are bound by data protection agreements.
  • Legal Authorities: If required by law, court order, or government request.

7. Cookies

Our website uses cookies. Cookies are small text files stored on your device.

7.1 Types of Cookies We Use

  • Strictly Necessary Cookies: Required for the website to work. Cannot be turned off.
  • Analytics Cookies: Help us understand how visitors use our site. You can opt out of these.
  • Marketing Cookies: Used to measure the success of our campaigns. You can opt out of these.

7.2 Managing Cookies

When you first visit our site, you'll see a cookie consent banner. You can:

  • Accept all cookies
  • Reject non-essential cookies
  • Manage your preferences for each cookie type

You can also clear cookies through your browser settings at any time.

8. Data Retention

We keep your personal data for as long as needed to fulfil the purposes described in this policy.

  • Sign-up data (name, email, phone): Retained for up to 24 months from the date of collection, or until you ask us to delete it.
  • Cookie data: Retained according to the cookie's expiry date, typically up to 12 months.
  • Log data: Retained for up to 6 months for security purposes.

After the retention period, we securely delete or anonymise your data.

9. Your Rights

Under the GDPR and the Australian Privacy Act 1988, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate data.
  • Deletion: Ask us to delete your personal data.
  • Restriction: Ask us to limit how we use your data.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to our processing of your data.
  • Withdraw Consent: Withdraw your consent at any time. This does not affect the lawfulness of processing done before withdrawal.

To exercise any of these rights, contact us at support@virtquest.com. We will respond within 30 days.

10. Data Security

We use appropriate technical and organisational measures to protect your data. These include:

  • 256-bit SSL/TLS encryption for data in transit
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security reviews

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to protect your data.

11. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal data from children. If we learn that we have collected data from a child under 18 without parental consent, we will delete it promptly.

If you believe a child has provided us with personal data, please contact us at support@virtquest.com.

12. International Data Transfers

Your data may be transferred to and stored on servers outside Australia. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

13. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date. We encourage you to review this policy regularly.

15. Analytics

If you consent to analytics cookies, we may use analytics tools to understand how visitors interact with our site. This data is aggregated and does not identify individual users. You can opt out through the cookie consent banner or your browser settings.

16. Contact Us

If you have questions about this Privacy Policy or your personal data, contact us:

17. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with:

  • The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
  • Your local data protection authority (for EU/EEA residents)

All rights reserved 2026.

This website is owned by virtquest.com company. virtquest.com company address: 109 Thistleton Drive, Roseville NSW 2069, Australia.